Hilltop Food Group (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store and protect your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may collect the following types of information:

• Personal identification details such as your name, company name, job title, email address, telephone number and postal address
• Transaction information relating to orders, deliveries and payments
• Technical information including IP address, browser type, device type and cookies
• Communication records such as enquiries, customer service interactions and correspondence

We use your information to:

• Respond to enquiries and provide customer support
• Process and fulfil orders
• Deliver goods and services
• Send marketing communications (if you have consented)
• Improve our website, products and services
• Comply with legal and regulatory obligations

We process personal data under the following lawful bases:

• Contractual necessity: to perform a contract with you or take steps prior to entering into a contract
• Legitimate interests: to operate and improve our business and services
• Consent: where you have agreed to receive marketing or communications
• Legal obligation: where required by law, regulation or court order

Our website uses cookies to improve functionality and personalise your experience. Cookies also help us analyse site performance and visitor behaviour. You can control cookies through your browser settings.

We may share personal data with:

• Delivery partners and couriers
• IT service providers and website hosts
• Professional advisers (legal, accountancy, regulatory)
• Payment processors
• Regulatory authorities where required by law

We do not sell your data to third parties.

Where we transfer data outside the UK/EEA, we ensure adequate safeguards are in place, such as standard contractual clauses or equivalent protection.

We retain personal data only as long as necessary for the purposes collected, or as required by law (e.g. tax and accounting obligations). Marketing data is retained until you withdraw consent or opt out.Where we transfer data outside the UK/EEA, we ensure adequate safeguards are in place, such as standard contractual clauses or equivalent protection.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (“right to be forgotten”)
• Restrict or object to our processing of your data
• Request transfer of your data to another provider (data portability)
• Withdraw consent to marketing communications at any tim

To exercise these rights, please contact us using the details below.

We apply appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, alteration or disclosure.

If you have any questions about this policy or how your data is handled, please contact:

Hilltop Food Group


Vastre Industrial Estate, Newtown, SY16 1DZ

Call us on: +44 7700900123

We apply appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, alteration or disclosure.